Production and processing
Many KallyMade objects are printed after payment is complete. The product page shows the current production estimate for each item. Stocked objects are prepared for shipping after payment; made-to-order objects are printed, checked, and packed first.
Production time is not delivery time. Orders containing several products may follow the longest production estimate in the order. If we cannot ship within the stated time, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a prompt refund.
Destinations and rates
KallyMade currently ships from Florida to addresses within the United States. Shipping is calculated from the packed order weight and destination and is shown before payment.
- Up to 8 oz
- $5.95
- Up to 1 lb
- $7.95
- Over 1 lb
- $10.95
Shipping is free when the merchandise total after discounts is $100.00 or more. Orders sent to AK or HI include a $5.00 destination surcharge unless free shipping applies.
Delivery, tracking, and delays
Carrier transit begins when the package is accepted by the carrier. Delivery timing varies by destination, service, weather, and carrier conditions and is not part of the production estimate.
We email the carrier and tracking number when the order is marked shipped. You can also check status through Order Lookup. Tracking scans and delivery estimates are supplied by the carrier.
Lost, damaged, or incorrect orders
If tracking stalls, a package appears lost, or tracking says delivered but you cannot find it, check the delivery area and contact the carrier, then contact KallyMade. We will review the tracking and help determine the appropriate next step.
For damage, a significant manufacturing defect, or an incorrect item, contact us promptly with the order number and clear photos of the object, shipping box, and internal packaging. Keep the object and packaging while the claim is reviewed. Confirmed issues will be addressed with an appropriate replacement, repair, or refund.
Fine layer lines, a small seam, and minor cosmetic variation are normal. Cracks, broken pieces, missing sections, or major warping are not.
Returns and exchanges
Ordinary catalog products may be returned if you contact us within 14 calendar days after delivery. The item must be unused, unaltered, and in its original condition and packaging. Contact us before shipping anything; after authorization, the return must be mailed within 14 calendar days. Unauthorized returns may not be accepted, and exchanges depend on product and color availability.
For a change-of-mind return, the customer pays return shipping and original shipping charges are not refundable. KallyMade pays reasonable return shipping for a confirmed incorrect, damaged, or defective item. We do not charge a restocking fee.
Printing a standard catalog product after purchase does not, by itself, make it personalized. Products made with a customer’s name, dimensions, uploaded material, custom color arrangement, or other customer-approved specification are genuinely personalized or custom and generally cannot be returned for a change of mind. This does not limit remedies for damage, defects, or an item that does not match the approved specification.
Cancellations and refunds
Contact us as soon as possible to request a change or cancellation. We accept cancellations received before production or fulfillment begins. After work begins, cancellation may not be available, especially for custom or personalized products. An ordinary catalog product remains subject to the return policy above after delivery.
Approved refunds are sent to the original payment method. We inspect authorized returns and initiate approved refunds within three business days after receiving them. The time for the credit to appear is controlled by Stripe, the card network, and your financial institution. Refunds required because KallyMade cannot ship include the applicable amount paid for the unshipped merchandise and related charges.